Legal · Returns

Returns and exchanges

Last updated: August 2026

Hong Kong does not give a general cooling-off right for every online clothing order. This page is our store policy, and it sits alongside the Sale of Goods Ordinance (Cap. 26) on quality, fitness and correspondence with description, and the Trade Descriptions Ordinance (Cap. 362). It is not a Brazilian Consumer Defence Code process and we do not ask for a CPF.

1. Change of mind (14 days)

If you simply change your mind, you may return an unused piece within 14 days of delivery. Tags should still be on, and the piece should be in a condition we can sell again. Write through contact or email business@yiheclothing.shop with the order number before you post anything back.

2. Size exchange

We also exchange size once per order within 14 days of delivery, subject to stock. If the size you need is gone, we refund the price of that piece and the original freight where you paid it.

3. How to send it back

After we agree the return we send a drop-off address or a courier label. Do not post a parcel without a reference: unmarked boxes can be lost. Keep the courier receipt.

4. Who pays the return freight

On a change of mind or a size swap, return postage is yours unless we tell you otherwise in writing. If the piece is defective or does not match the listing, Yihe Clothing Limited pays the return freight.

5. Defects

If a piece arrives damaged, wrongly described, or not of merchantable quality, tell us within a reasonable time — and within 48 hours for obvious packing damage. Photograph the problem. Under Cap. 26 you may be entitled to reject the goods, or to a repair, replacement or refund depending on the facts. We will not treat ordinary wear, a colour shift on screen, or a size you later decide is not your usual fit as a defect.

6. What we cannot take back as “change of mind”

Pieces that have been worn, washed, stained, smoked in, or returned without tags where tags were needed for resale, or sent after the 14-day window, may be refused for a change-of-mind refund. Underwear and pieces marked as final sale, if any appear on a future listing, will be called out on the product plaque.

7. Refunds

FPS and card refunds follow the rails of that method, usually within 10 business days after we receive and check the piece. Bank transfer refunds go back to the same account name. We refund in HKD.

8. Contact

Returns desk: business@yiheclothing.shop · +85298156420 · Monday to Saturday, 11:00 to 19:00 Hong Kong time.